Who we are

Our website address is: http://www.furlongcounselling.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact forms submit any data via email. This does not hold any data on the web server. However, the email is not encrypted data.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Where we send your data

Contact information is not shared externally.

Email

Email is hosted on a CPanel based server which is managed by Shark Hosting. Access to the account is password controlled.  You should be aware that any emails we send or receive may not be protected in transit. I will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Your contact information

None of your contact information is retained on the website.

Social Media Policy

I am active on Social Media and have devised a social media policy to clearly set out to my clients how I operate ethically and professionally on public sites. The policy is also to protect my client’s privacy and confidentiality, and our therapeutic relationship. If you have any questions about this policy then feel free to ask them in our session together or via email.

Facebook/Instagram

I have a Facebook and an Instagram Professional Page for my Furlong Counselling practice but I have no expectation that you will follow this. I use these pages to share my blog, inspirational quotes and any helpful articles on mental health issues. You are welcome to follow the pages or even ‘like’ the pages but I will not engage in any counselling or help via this page.  You can comment on the pages but do bear in mind that this could compromise your confidentiality that you are seeing me as a client or it may impact our therapeutic relationship.

I will not accept friends or contact requests from any client or colleagues on my personal Facebook account. This page is private and for friends and family only.

LinkedIn and About me

This is my professional profile. You are welcome to look at it but I will not accept any requests from clients or from anyone I do not know.

Blog

I regularly blog about mental health issues giving useful self-help tips. I have no expectation that you will follow this or comment on it.  Just like Facebook and Instagram, remember commenting can compromise your confidentiality. If you choose to comment on it, I suggest you use a pseudonym name and a different email address in order to protect your privacy. Additionally, if you choose to follow this via email then your contact details will be stored on my computer.

Search engines

I will not search for clients via google or any other search engine. I will not also follow or comment on current or past client’s blog posting. Either of these activities could jeopardise our therapeutic relationship. If there are things that are online that you wish to share with me then you need to please bring them to your counselling session so that we can talk about it.

Communication

Do not message me via Facebook, Instagram or LinkedIn. I do not monitor these accounts actively and these accounts are not secure. If you wish to contact me in between our sessions then either telephone, text or email me.

Complaints

If you are dissatisfied with any aspect of the way in which I process your personal data please contact me to discuss.  You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).  The ICO may be contacted via its website or by calling their helpline on 0303 123 1113.

Privacy Notice

Privacy Notice

This Privacy Notice is designed to help you understand what kind of information I collect from you and how I will process and use this information.  You have a right to know what data is held about you. This privacy notice will tell you what I do with that information.

Gaining your consent

All clients that I work with I will record your name, address, contact details and GP details. I will gain your consent to keep those details. I will keep your information confidential and I will store your information securely. I will not share your details. However, they are times when I may still need to share it, for example:

  • as part of our duty to protect a child, a vulnerable adult, yourself or the public
  • you tell me about any terrorism
  • if I am required to do so by any court or law

All clients will sign a contract fro therapy.

What information do I record?

The information I request from you may include personal or sensitive information, such as:

Personal information

  • first name or given name
  • family name or surname
  • address
  • telephone numbers
  • email address
  • date of birth
  • Dr’s name and address

Sensitive personal information

  • gender, ethnicity and marital status
  • physical or mental health or condition
  • sexuality

What do I use your data for?

I may also use some of the information you provide me for other reasons, such as to:

  • maintain records
  • respond to any enquiries you make
  • ensure the accuracy of my records
  • protect you and other people

Information security

I recognise that the information you provide may be sensitive and I will respect your confidentiality. I will keep the information you provide confidential. This means I will store it securely and control who has access to it. I will not share any information where we are not legally required to do so or without your consent.

Corrections and concerns

If you believe that information I hold about you is incorrect or out of date, or if you have concerns about how I am handling your personal information, please contact me and I will try to resolve those concerns.

If you wish to have your personal information deleted, please let us know and I will take reasonable steps to delete it (unless I need to keep it for legal, auditing or internal risk management reasons).

If I become aware of any ongoing concerns or problems concerning my privacy practices, I will take these issues seriously and work to address them.

Data controller

I, Amanda Furlong, am the data controller. I am responsible for collecting and processing your personal information. Processing includes the organisation, retrieval, consultation, use and deletion or destruction of information and its disclosure to other agencies.

The information you provide will be processed mainly in connection with the administration of my counselling, supervision and training services. A full list of what information I control and process and for what purposes is set out in my notification with the Information Commissioner’s Register of Data Controllers. My registration number is A8527087 . You can view my registration at the Information Commissioner’s website.